Please note I am unable to ship to U.S. or Canada due to insurance restrictions
Guideline to my current prices:
Elaborate, large cookies (4”): from £8 each
Elaborate standard size cookies (3”): from £6 each
Detailed standard size cookies: from £5 each
Simple standard size cookies: from £4 each
Mini cookies (from 1”): from £1.50 each
Examples of complexity:
Elaborate:
where there is a detailed design, or picture, involving several colours
and layers of work, requiring waiting for layers to dry before adding
the next, or a detailed handpainted picture. A cookie like this can take 30 minutes or more to make. Please
bear in mind also that researching, planning and sketching out designs
takes time too!
Detailed: where there is some patterning in the
base layer, with more patterning, beading and lettering on top, perhaps
with lustre dust painting, or where a design has to be transcribed using
a template or camera lucida prior topiping.
Simple: plain or simply patterned base, monogram (single letter only), simple beading. No lustre dust painting.
Occasionally
a cookie design will take much longer in planning and execution than
the above, and pricing will be quoted accordingly. As every cookie
design is unique, please discuss your requirements with me and I can
quote for your order. I am also happy to create a cookie set to fit your
budget.
Prices include basic individual heat sealing into food
safe cellophane. If you require more fancy wrapping, eg bags with
ribbons, please contact me for a quotation.
Minimum orders:
I
have to ask for a minimum order of £35 worth of any one particular
style/range. This is because designing, baking and especially mixing a
range of colours is time consuming whether it’s for one cookie or one
hundred (mixing 7 or 8 specific colours can take up to a couple of
hours, and saturated colours, like black or red, need to be started a
couple of days in advance and adjusted each day).
Beyond
the minimum order amount, there are few further economies of scale in
doing large numbers, they simply take me longer, so please don’t ask for
a discount for large orders.
Terms and Conditions:
As
my produce is edible and bespoke, the UK distance selling regulations
regarding right to a refund if you change your mind upon receiving them,
does not apply. I will refund if the item is not as agreed due to my
error, of course, but unfortunately I cannot refund for occasional
breakages. I always package with a view to protecting each cookie
carefully, and have had very few breakages occur over the years, but if
it is vital that you have a particular number of cookies (eg for party
favours), please order extra just in case.
If a whole order is
lost or damaged in transit with a courier (as opposed to Royal Mail), I
cannot refund, as the courier does not insure foodstuffs or perishable
items (see below) and I cannot claim. I try to use Royal Mail where
possible for this reason, and would agree with the customer up front if a
courier is to be used. If a whole order is damaged through Royal Mail, I
willl need clear photographs of the damage so that I can make a claim,
and upon receipt of a successful claim will then refund for the order.
I
cannot refund for orders which arrive later than a particular date, if I
have posted in reasonable time, as I cannot control the postal and
courier services. ‘Reasonable time’ means with allowance for the
delivery service’s delivery aim ,eg Collect Plus Courier aims to deliver
in 3 to 5 working days not including weekends. I always retain proof of
posting. If it is vital that the order arrives for a specific date,
please ensure you order in plenty of time, so they can be posted early –
all my cookies have a six week best before date if kept airtight and
cool.
Many people like to leave the final
designs to me, having given me an idea of the sort of thing they want. I
cannot refund if the final product is not as you wished in these
circumstances. If you have a specific idea, please be as detailed and
clear as possible when ordering.
Packaging options:For
posting, most commonly, I simply heat seal the cookies into food safe
cellophane packages to keep them airtight during transportation
(included in pricing). These are then placed in layers in a cardboard
box, with layers of brand new bubblewrap between the layers. Outside of
these layers, for extra padding, I will use recycled large bubblewrap,
peanuts or other recycled materials.
For special gift tins, I
have silver, hinge-lidded tins (19cm x 15cm x 7.6cm) which will take
four layers of cookies, approximately 450g cookie weight, or the
equivalent of 24 small round (2 ½”) cookies. Cookies are attached with a small amount of royal icing to cushion padding (chocolate box style). This option
looks very elegant and is perfect to give to the recipient as it is (If
required, let me know if you wish to see photographs of the cookies, so
that you know what you are giving without having to unpack the tin
first).
For local delivery or pickup, the cookies will be heatsealed into food safe cellophane and layered into boxes.
Postage and packaging costs take into account the cost of materials, tins or boxes, postage and my time.
Shipping options:
Choosing
the right postal option can be complicated! Royal Mail have pushed
their prices up with the introduction of a size element, though they
have now expanded their 'small' size category. Most small cookie orders
enter the ‘small’ and if under the 1kg threshold first or second class
post is the best option.
For larger orders, sometimes Royal Mail
can be very expensive. In this case, a courier can be the most
economical. However, couriers will not insure foodstuffs or perishable
items, and there is no financial comeback for damage in transit, and a
refund for lost or damaged goods will unfortunately not be possible. The
courier does however have online tracking on all parcels. Please bear
this in mind if requesting the courier to keep costs down. If you have
chosen to use a courier, I cannot refund for any part of the order,
should it be damaged or lost in transit.
I am always happy to discuss
shipping options and determine the most economical for you. If you
require insurance for your parcel in transit then please state this so I
can quote Royal Mail prices. Similarly, please let me know if you wish
your parcel to be posted by any other preferred option, eg special
delivery.
Most of all I want my cookies
to be beautiful, taste great, and delight their recipients. If you have
any feedback I will be grateful. I am always trying to improve on my
methods, from creating the cookies to packing and posting.
Thank you for reading.
